Returns & Exchanges Policy

At exercise-outfits.com, we are dedicated to providing our customers with high-quality athletic apparel that supports their fitness journey. We understand that sometimes an item may not be the perfect fit or meet your expectations. This policy is designed to make the return or exchange process as straightforward and transparent as possible.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, your item must meet specific criteria to ensure it can be resold. We want to guarantee that every product we send out is in pristine condition.

Condition of the Item Your item must be unused, unworn, and unwashed. It is crucial that the product is in the exact same condition as when you received it. This means it should be free from any signs of wear, deodorant marks, perfume or cologne scents, or any other alterations.

Original Packaging and Tags All original tags, labels, and packaging must be intact and attached to the garment. Items returned without their original tags or in damaged packaging cannot be accepted for a refund or exchange. This is a standard requirement to maintain the quality and integrity of our brand, Exercise Outfits.

Proof of Purchase A valid receipt or proof of purchase is required for all returns and exchanges. This can be your original order confirmation email or the packing slip included with your shipment. This helps us process your request efficiently and accurately.

Non-Returnable Items

For health, hygiene, and safety reasons, certain items are considered final sale and cannot be returned or exchanged. We appreciate your understanding that these policies are in place to protect all our customers.

  • Undergarments: For obvious sanitary reasons, items such as jockstraps, briefs, and other forms of intimate apparel are not eligible for return or exchange once the original packaging has been opened.
  • Gift Cards: Any downloadable gift cards or store credit vouchers are non-returnable and cannot be redeemed for cash.
  • Clearance and Sale Items: Products purchased as part of a final sale or clearance event are sold as-is and are not eligible for return or exchange unless they arrive faulty or damaged.

How to Initiate a Return or Exchange

We have streamlined our process to make it easy for you to manage your order. Please follow the steps below to begin.

  1. Contact Us: To start the process, you must first contact our customer support team through the designated channel on our website. Please provide your order number and the item(s) you wish to return or exchange.
  2. Receive Authorization: Our team will review your request and, if it meets our policy criteria, will provide you with a Return Merchandise Authorization (RMA) number and further instructions. Please do not send your purchase back to us without first obtaining an RMA number. Packages sent without prior authorization will not be accepted.
  3. Pack Your Item: Securely pack the item(s) in their original packaging, or a suitable alternative, ensuring all tags are still attached. It is recommended that you use a trackable shipping service, as exercise-outfits.com is not responsible for items lost in transit during the return process.
  4. Send Your Package: Ship the package to the address provided by our customer support team along with your RMA number.

Refunds and Store Credit

Once we receive your returned item, our team will conduct a thorough inspection to verify that it meets our eligibility requirements.

Inspection and Approval If your return is approved, we will initiate a refund to your original method of payment. Please allow a standard processing period for the refund to be reflected on your bank or credit card statement.

Store Credit Option In some cases, instead of a refund to your original payment method, we may offer store credit. This credit can be used for future purchases on exercise-outfits.com and is a great way to exchange your item for a different size or style.

Exchanges If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once we receive and inspect your original item, we will process the shipment of your new item. We recommend initiating a return for the original item and placing a new order for the desired item to ensure the fastest service.