Shipping Policy
At exercise-outfits.com, we understand that receiving your new training gear promptly is a crucial part of your fitness journey. We are committed to ensuring a smooth and transparent shipping experience for all our customers. This policy outlines the general procedures and principles that govern how we process and dispatch your orders.
Order Processing
Once you place an order on our website, our dedicated logistics team immediately begins the preparation process. We strive to handle all orders with the utmost care and efficiency to get your performance apparel to you as quickly as possible.
Order Confirmation Upon successfully placing your order, you will receive an automated order confirmation email. This email serves as an acknowledgment that we have received your request and payment. Please review the details in this email to ensure everything is correct.
Processing Time Please be aware that there is a standard processing period between the time you place your order and when it is physically handed over to the shipping carrier. This time is used to carefully pick, pack, and quality-check your items to ensure they meet our high standards before they leave our facility. Processing times are typically calculated in business days and do not include weekends or public holidays.
Shipment and Delivery
We partner with a network of trusted and reliable shipping carriers to deliver your Exercise Outfits gear. Our goal is to provide a service that is both secure and trackable.
Shipping Confirmation and Tracking As soon as your order has been processed and dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain your unique tracking number and a direct link to the carrier’s website, allowing you to monitor the progress of your delivery from our door to yours.
Delivery Addresses It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. Please double-check your address, including apartment numbers, building codes, and any other relevant delivery instructions, before finalizing your purchase. exercise-outfits.com is not responsible for orders shipped to an incorrect address provided by the customer.
Signature on Delivery For security purposes and to ensure the safe arrival of your package, a signature may be required upon delivery for certain orders. Please make arrangements to be available at the delivery address or provide authorized instructions to the carrier if you will be unavailable.
Customs, Duties, and Taxes
For our international customers, please be aware that shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country.
Customer Responsibility Any additional charges for customs clearance, including duties and taxes, are the sole responsibility of the recipient. exercise-outfits.com has no control over these charges and cannot predict what they may be, as customs policies vary widely from country to country. We recommend contacting your local customs office for more information before placing an international order.
Undeliverable Packages
In some cases, a package may be deemed undeliverable by the shipping carrier. This can happen for several reasons, such as an incorrect address, the recipient being unavailable to sign for the package after multiple attempts, or the package being refused upon arrival.
If a package is returned to our facility, we will make an effort to contact you to arrange for a reshipment. However, please note that any additional shipping fees incurred for returning and reshipping the package will be the responsibility of the customer.
Lost or Stolen Packages
exercise-outfits.com and our shipping partners take every precaution to ensure your order arrives safely. Once a tracking number is generated and the carrier has scanned the package as “Delivered,” the responsibility for the package transfers to the customer.
If your tracking information indicates that your package was delivered but you have not received it, we recommend taking the following steps:
- Check around your property, including with neighbors or a building manager.
- Contact the shipping carrier directly to inquire about the delivery details.
If, after these steps, your package is confirmed to be lost or stolen, please contact our customer support team, and we will do our best to assist you in resolving the issue.